Refunds, cancelling, and changing your mind

Every paid plan comes with 14 days to change your mind. Within 14 days of your first payment, ask and you get all of it back, no reason needed, whether or not you used Seylo in the meantime. If your subscription began with a free week, the 14 days start on the day you were first charged.

1. 1Write to billing@seylo.co from the email address on your account. One line is enough.
2. 2We refund to the card within five working days. Your account goes back to the free plan and everything you saved stays where it is.
3. 3If you had taken a founding place, it goes back into the pool for somebody else.

After 14 days a payment is not refunded, but cancelling is always one click: Settings → Plan → Manage subscription. Cancelling stops the next charge and keeps your access until the end of the period you already paid for. If a renewal goes through that you did not mean to keep, write within 14 days of it and we treat it like a first payment.

If you are in the European Union this is also your statutory right of withdrawal, and we do not ask you to waive it. The full wording is in the Terms of Service under Paid plans.